Privacy Policy

Privacy Policy

Last updated on Jan 5th, 2023

Introduction

At Logcoholic LLC ("us", "we", "our" or the "Company") we value your privacy and the importance of safeguarding your data. This Privacy Policy (‘Privacy Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, "Personal Data" refers to any information that on its own, or in combination with other available information, can distinguish an individual.

Scope

This policy applies to the Logcoholic LLC websites and domains.

This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through (non Logcoholic LLC ) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any personal data that you provide to these websites will be governed by the third-party's own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

Processing Activities

This Privacy Policy applies when you interact with us by doing any of the following:

  • Make use of our application and services as an authorized user
  • Visit any of our websites that link to this Privacy Statement
  • Receive any communication from us including newsletters, emails, calls, or texts

Personal Data We Collect

Data You Provide

When you make a purchase, or attempt to make a purchase, we collect personal data as part of your order information.

This data includes:

  • Account information such as your name, email address, and password
  • Payment information such as your billing address, phone number, credit card, debit card or other payment method

If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Statement. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the Contact Us section.

Device and Usage Data

When you visit a Logcoholic LLC website, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

We also process information when you use our services and products. This information may include:

  • IP Address
  • Individual Products you view
  • Web terms or searches that led you to the site
  • Time zone
AI Dialogue Data Collection

We may use artificial intelligence technologies to analyze and interpret data, including dialogue data generated through your interactions with Logcoholic LLC services and products, such as through the Assistant AI feature. This data is used to improve our services and products and to personalize your experience.

We may also use this data to create aggregated and anonymized reports, which we may share with our partners or other third parties. These reports do not contain any personal data that can be used to identify you.

Data we collect from third parties

We may receive your personal data from third parties such as companies subscribing to Logcoholic LLC services, partners and other sources. This information is not collected by us but by a third party and is subject to the relevant third party's own separate privacy and data collection policies. We do not have any control or input on how your personal data is handled by third parties. As always, you have the right to review and rectify this information. if you have any questions you should first contact the relevant third party for further information about your personal data. Where that third party is unresponsive to your rights, you may contact the Data Protection Officer at Logcoholic LLC (contact details below) and we can assist you.

Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties' privacy statements, which you should review to better understand those third parties' privacy practices.

Purpose and Legal Basis for the Processing of Personal Data

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

  • To deliver your product or service
  • To fulfill orders including electronic and non-electronic shipment.
  • Providing, Developing, and Improving our Products and Services.
  • Deliver, maintain, debug and improve our products and services.
  • Enable you to access Logcoholic LLC services and set up accounts.
  • Provide you with technical and customer support.
  • Organize and Deliver Advertising and Marketing.
  • Send you newsletters and other marketing communications about current and future products, programs and services, events, competitions, surveys and promotions held by us or hosted on our behalf; and
  • Organize events or register attendees and schedule meetings for events.

Where we process your personal data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you. New consent will be required If any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.

Sharing and Disclosure

We share your personal data with third parties in the following situations:

  • Service providers: Logcoholic, like many businesses, occasionally engages with selected third parties who act on our behalf to support our operations, such as (i) card processing or payment services (see the point below headed "Payment information"), (ii) IT suppliers and contractors (i.e. data hosting providers or delivery partners) as necessary to provide IT support and enable us to provide subscription services and other goods/services available on this Website or to users, (iii) web and mobile analytics providers, (iv) providers of digital advertising services, and (v) providers of marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.
  • Payment information: Paid Users must provide payment information (name, payment card information or payment account information). This information is used for billing purposes only and is processed by our payment processors. When you are making a payment, we do not have access to your payment card information. Should we have any issues with processing an order, the email address you have provided will be used to contact you. For more information on what type of information is collected by our payment processors, please view their privacy policies:
  • Third Party Content Providers: When you buy market data from IDC or other stock exchanges, we give them your contact details, phone number, address, and email and you sign the agreement. This data is also processed by IDC or other stock exchanges in order to provide you with access to the exchanges.
  • Logcoholic affiliated businesses: In order to provide the services you request from us, our affiliated businesses may access and process the information which we collect from you for the purposes described above, including offering products and services to you. Our affiliated businesses will only use your data for the purposes for which we originally collected said data.
  • Analytics providers: We may use third-party service providers to monitor and analyze the use of our services and mobile applications. We use this information to analyze and improve the work of our services and mobile applications.
    • We may use Google Analytics as a web analytics service on the Website and in conjunction with the widgets we provide. For more information on Google Analytics privacy practices, you can check here.
    • Analytics services for mobile applications that we may use:
      • Firebase — a development and analytics platform provided by Google. For more information on what type of information is collected, please visit the Google Privacy web page.
      • Flurry Analytics — provides us with tools and resources for understanding our mobile application users behavior. For more information on the handling of user data on Flurry Analytics, please see their Privacy Policy.
      • Amplitude — an analytics service for mobile apps. For more information on the privacy practices of Amplitude, please see their Amplitude Terms.
      • Visual Studio App Center — owned by Microsoft. Their applicable data protection provisions can be reviewed under the Microsoft Privacy Statement.
      • AppsFlyer — analytics services to measure and analyze the effectiveness of our marketing and advertising campaigns, as well as certain events and actions in the application. For more information on how AppsFlyer works and what data it collects, please see AppsFlyer Services Privacy Policy.
  • Business transfers: If we sell our business or our company assets are acquired by a third party, personal data held by us about our general account users, subscription account users or customers may be one of the transferred assets.
  • Administrative and legal reasons: If we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process, (ii) to enforce our Terms of Use, House Rules or other applicable contract terms that you are subject to, or (iii) to protect us or our contractors against loss or damage. This may include, but is not limited to, exchanging information with the police, courts or law enforcement organisations.
  • Advertising: We display advertising on the Website and may use remarketing and tracking features. Remarketing features allow us to display advertising in a more targeted manner in order to present advertisements of interest to users, based on their activity on other websites. Tracking features allow us to collect information about impressions, ad clicks and certain actions that users complete through our Website. This data also helps us evaluate the performance of ad campaigns. Note that we collect pseudonymous data only. We may use the following services for advertising, remarketing, and tracking purposes:
    • Google Ad Manager and Google Ads — they help us serve and measure the success of ads on our site.

      For more information about how Google uses data, please refer to their Privacy & Terms document as well as Google's Privacy Policy. You can opt out of this by visiting the Network Advertising Initiative opt-out page or by turning off the personalization of Google ads via their Ad Settings page.

    • Facebook pixel — allows us to measure, optimise, and build audiences for our advertising campaigns.

      You can learn more about Facebook's data policy here. You can manage your personal settings for advertisements on Facebook at Your Ad Preferences. In case you don't have a Facebook account, you can use Your Online Choices website or DAA's WebChoices Tool to manage your ad experience.

    • Twitter Conversion Tracking (Twitter Pixel) — helps us to measure our return on ad expenditure.

      For more information about Twitter data processing, please see their Privacy policy. You can adjust the settings in your personal Twitter profile and opt to receive advertising. In case you don't have a Twitter account, you can use Your Online Choices website or DAA's WebChoices Tool to manage your ad experience.

    Note that we do not share any personal information with our advertisers. They can only access general statistics that include the amount of impressions their ads have generated as well as clicks.


    Google reCAPTCHA is used to check whether data has been entered by a person or by an automated program. We use this service to protect our services from spam, fraud and abuse. reCAPTCHA analyses the behavior of the visitor using various characteristics and evaluates various information for analysis purposes (e.g. IP address, visit duration, or the user's mouse clicks). This analysis begins automatically, as soon as the website visitor accesses the website, and runs in the background. Visitors are not informed that an analysis is being performed. The data recorded during analysis is forwarded to Google. More information on Google reCAPTCHA and the Google Privacy Policy can be found under the following links: Google's Privacy Policy and What is reCAPTCHA?.
Service Providers and Other Third Parties

We may use a third party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. Service providers may be within or located outside the EEA. We may share your personal data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our products and services. For further information on the recipientsof your Personal Data, please contact us by using the information in the Contact Us section.

Cookie policy

What are cookies?

A cookie is a smalll file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.

How we use cookies

To give you the best experience possible, we use the following types of cookies:

  • Strictly Necessary. As a web application, we require certain necessary cookies to run our service.
  • Preference.
  • We use preference cookies to help us remember the way you like to use our service.
  • Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area.
  • Analytics.
  • We collect analytics about the types of people who visit our site to improve our service and product.
  • Marketing.
  • We share cookies with third party advertisers and/or partners to help provide you with a personalized marketing experience.
  • We also allow third party partners to put their own cookies on our website.

To get more information about what type of cookies we use you can visit our Cookie Policy section.

Retention & Deletion

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and / or take steps to anonymize it.

Please note that if you delete your account, personal data you have supplied to us will be deleted as well as the data that was provided from us, such as Product activation credentials, including token, user-id, and the email will be deleted. However some data, will be saved as they have already integrated into our system. This data must be stored to maintain the integrity of the platform, as well as for legitimate business processes, including audits and security purposes.

Note that search engines, as well as third parties, can keep copies of your publicly available information once your account has been deleted. It should also be noted that published ideas will remain on the site and messages sent to other users cannot be deleted.

Children's Privacy

This Website is not directed to wards children who are under the age of 18. We do not knowingly contact or collect personal information from children below the age of 18 years, or sensitive personal data ("racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or a natural person's sex life or sexual orientation," etc.). Please consult Art. 9 GDPR for more information. If you believe we have inadvertently collected such information, please contact us immediately so that we can either obtain special consent or delete the information.

Your Rights to Your Personal Data

Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:

  • Right to Access (PIPEDA, GDPR Article 15, CCPA, LGPD)
    You have the right to request a copy of the personal data we are processing about you.
  • Right to Rectification (PIPEDA, GDPR Article 16, LGPD)
    You have the right to have incomplete or inaccurate personal data that we process about you rectified.
  • Right to be Forgotten (right to erasure) (GDPR Article 17, CCPA, LGPD)
    You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Right to Restriction of Processing (GDPR Article 18, LGPD)
    You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it
  • Right to Portability (PIPEDA, GDPR Article 20, LGPD)
    You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to Logcoholic LLC services.
  • Right to Objection (GDPR Article 21, LGPD)
    Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
  • Right Not to Be Discriminated (CCPA)
    You have the right not to be denied service or have an altered experience based on having executed any of your CCPA rights.
Withdrawing Consent

If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to unsubscribe from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom, of this page.

How to Exercise Your Rights

You can make a request to exercise any of these rights in relation to your personal data by sending the request to our privacy team by using the form below.

For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

Changes

We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy on this website. You should check our website occasionally to ensure any changes made are suitable for you. If required by applicable law, you will be informed of any significant changes made to the privacy policy.

Complaints

If you have a complaint about this Policy or any element of your personal information that we hold then please contact us below. If you are not satisfied, then you have the right to lodge a complaint with the local data protection authority.

If you are based in the EEA, please visit this website http://ec.europa.eu/newsroom/article29/document.cfm?action=display&doc_id=5006 for a list of local data protection authorities.

Contact Us

To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, please contact us by using the form on our Contact Us page.

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